IT Service Desk Analyst
Location:
Navi Mumbai , Maharashtra
Experience: 3 to 7 Years
INRSalary: Negotiable
Job type: Full Time
2020-02-04
Ace Computer Services Navi Mumbai, MaharashtraCompany Details
Ace Computer Services
Skills Required
- Good Customer Service Skills With Technical Knowledge Are Required When Responding To Phone Calls And Emails From The End User. He/she Will Respond To Queries, Resolve Incidents And Request, And Escalate To Other Teams Within It When Required.
Qualification Required
- The It Service Desk Analyst Is The First Line Contact For All End User (customer) It Requests And Incidents. This Role Is Crucial In Maintaining Relationships And Communication Between It And The Business.
Job Details
- Answer the incoming calls on the IT Service Desk telephone queue and interact with customers professionally over the telephone. Monitor the IT Service Desk tool and process incidents and request in line with IT procedures and processes. Receiving, logging and managing queries/issues from end users via telephone and chats.
About Company
